Delivery and Collections

1. As I often have numerous deliveries & pick ups on the same day, it is imperative that you are punctual & pick up your order on time. If you are running late (or early), please contact me ASAP.

2. If you are later than 15mins past the agreed pick up time (& have not communicated with me), I may not be available due to other commitments & deliveries & a new time later in the day may have to be scheduled for pick up.

3. Accepting your order indicates that the order has been collected in excellent condition.

4. You assume all liability & responsibility of the cake once it is handed over. Cake Heart is not responsible for any damage after collection.

5. Your cake is fresh, delicate & perishable. Please handle with care.

6. During transportation, the cake must be set on a flat level surface (ie. in the boot, floor of the car) with nothing close by that might slide/fall and damage the cake. Do not put the cake on an unstable or uneven surface.

7. Also ensure that it is not able to slide around – I recommend the use of non-slip matting if possible.

8. Cake Heart recommends that you transport your order with the air conditioning turned on cool. This is especially important for buttercream cakes and cupcakes. You should keep the cake box out of direct sunlight – it WILL melt if in the sun.

9. Drive slowly, carefully, and take corners very gently. Avoid bumps and rough roads. Do not brake suddenly.

10. Once you arrive home or at your venue, please ensure your cake is stored correctly. It is your responsibility to read the enclosed storage instructions that come with your cake.

11. For outdoor occasions, the cake should remain in a cool, safe place, away from direct sunlight until as close to serving as possible. Please bear in mind – weather, wildlife and other situations can be damaging to your cake, and we are not responsible for problems caused by venue conditions.

12. Indoors, the cake should be kept in a cool, dry, safe place, out of sunlight. Air conditioning is recommended, especially in Summer.​

DELIVERY FEE: $25 for areas within a 10km radius of Brisbane CBD, $30 for areas within an 11-15km radius of Brisbane CBD. Areas 16km & further are individually quoted.

1. Deliveries will be made as close to the agreed time as possible. Sometimes unexpected traffic can cause delays, but I will always endeavour to contact you & inform you of any potential delays. I pride myself on punctuality.

2. It is your responsibility to provide, clear and specific details of the delivery location. This includes address & any specific directions regarding location (description of WHERE you are located if your function is in a public space such as a park). If your event is at a professional function venue please provide details of parking for delivery (loading bays, carparks etc), & any other specific information such as functions manager contact details, which floor the function room is on, if order is to be delivered to reception desk, kitchen staff etc. Easy access to the venue must be provided, ie. close parking & elevator access to high level buildings.

3. Where delivery has been pre-arranged, anyone at the delivery address who receives the cake is assumed to have been authorised by you. Receipt of the cake is deemed acceptance of the cake in excellent condition, and Cake Heart is not responsible for any damage after delivery.

4. If your delivery involves cake set up by Cake Heart please note the following: The cake table must be prepared & in position in a cool safe place ready for delivery. The cake table should be level, stable, & decorated ready for the cake to be placed.

5. Once the cake is at your venue, please ensure the cake is stored correctly. It is your responsibility to read the enclosed storage instructions that come with your cake.

6. For outdoor occasions, the cake should remain in a cool, safe place, away from direct sunlight until as close to serving as possible. Please bear in mind – weather, wildlife and other situations can be damaging to your cake, and we are not responsible for problems caused by venue conditions. 

7. Indoors, the cake should be kept in a cool, dry, safe place, out of sunlight. Air conditioning is recommended, especially in Summer.